Frequently Asked Questions


Q. How long have you been in business?
Horizon Entertainment was founded and operated out of the Greater Toronto Area (GTA) in 2010 until 2019; In 2019 Horizon Entertainment relocated operations to scenic North Western Ontario serving the Kenora, Rainy River District, and Thunder Bay regions.

 

Q. What does the DJ wear to my event?
The DJ will be dressed in a neutral suit for formal events unless otherwise requested. For Non formal events the DJ will be wearing a company branded shirt with black pants.

Q. Will the DJ make announcements for my event?
Yes, your Horizon Entertainment representative will help coordinate and announce all special events for the evening. Our DJ's are tasteful on the microphone and not gabby. We inspire your guests to dance and have fun but we are not obnoxious, cheesy or annoying about it.  Everything about the way our DJs use the microphone is professional and classy.

Q. Do we pick the music that is played at our event?
That's entirely up to you! On our client portal page you can request to have whatever you want played. We will also meet with you before your event where you will be able to go over with us in detail every song you want to hear!

Q. Can we bring our own music to an event?
Yes, if you cannot find certain selections within our music database or you have some specialty music you want played, you are welcome to bring whatever you like for our DJ to play on CD/USB.

Q. Do you have any references?
Yes, we have many! Most important are the direct references we receive from satisfied customers. You can visit our About us page and read some of the most recent overall testimonials and comments we have received. These are real comments and references from customers who have given us permission to present them, and, if you wish, contact them directly. We update these testimonials regularly.

Q. Can we come and see you preform at an event?
Unfortunately no. we realize if can be a great way to sell our service but it does so at the risk of our customer. We tried this some years back and our customers began complaining about it, and rightfully so. Though most people would dress appropriately and not infringe on the event, we have unfortunately seen just the opposite. We would rather lose a potential gig than do this at the expense of our paying customer. It's your evening and we are there for you, not to sell our service to other potential customers.

Q. Do you have liability Insurance?
Yes, we carry full liability insurance. Your venue is welcome to contact us for a faxed copy of our policy if desired/required.

Q. What time does the DJ arrive at my event?
The DJ will arrive 100-120 minutes prior to the start of your event for set-up, which takes about 45-60 minutes. (Note for video/uplighting packages we require a minimum of 2 hours for setup) Some of our systems are pre-set by our technicians hours in advance and, in this case, the DJ will arrive 60 minutes prior to the start of your event. Feel free to contact us for more information!

Q. What is your deposit and when is the full balance due?
We require a (non-refundable) deposit to be enclosed with your signed contract when booking your event. The entire balance amount will be due no less than 2 hours  prior to your event start. We accept Cash, Credit Card, Personal checks, money orders or cashiers checks made out to "Horizon Entertainment". We also have a payment plan where payments can be made over 12-24 months - contact us for more information.

Q. Can I see a demo version of your client portal, and guest request system?
Please login to our client portal here with the following details


Event Date: January 1st 2023
Password: demo123